Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. We value the trust you place in us. By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

What is Personal Information?

As used herein, the term "personal information" generally means information that specifically identifies an individual (such as user's name, address, mobile number, email address, credit card or other account number) or that is associated with an identifiable person (such as demographic information or information about a person's activities when such information is linked to personally identifying information). However, personal information does not include, and this policy does not cover, any publicly available information and public records about professionals, including without limitation information obtained from licensing authorities, associations, accrediting bodies, courts, law enforcement agencies, and websites that are available to the public. Personal information also does not include "aggregate" information, which is data we collect about the use of the Site or categories of Site users, from which any personal information has been removed. We collect aggregate data for a number of purposes, including to help us understand trends and user needs so that we can better consider new publications, products and services, and tailor existing publications, products and services to user desires. This policy in no way limits or restricts our collection of aggregate information.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

What we don’t do with your Personal Information

We do not sell, share, or rent any personal information we collect from you through the Site in ways different from what is disclosed in this Policy, although we may provide aggregate information or other nonpersonal information to third parties without your authorization.

Security

Salemnaturalmangoes takes reasonable steps to help protect and secure the information it collects and stores about Salemnaturalmangoes Users. All access to the Site is encrypted using industry-standard transport layer security technology (TLS). When you enter sensitive information , we encrypt the transmission of that information using secure socket layer technology (SSL). We also use HTTP strict transport security to add an additional layer of protection for our Salemnaturalmangoes Users. But remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Thus, while we strive to protect your personal data, Salemnaturalmangoes cannot ensure and does not warrant the security of any information you transmit to us. We have implemented the Invisible reCAPTCHA on our site and that your use of subject to the Google Privacy Policy and Terms of Use.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Contact Information

If you have any questions or comments about this Policy or the practices relating to this Site, or you wish to verify, correct or delete any personal information we have collected, please contact us at salemnaturalmangoes@gmail.com, and we will endeavor to respond to your inquiry or to correct, update or remove the personal information you have provided us as you indicate to the extent possible. You can correct certain information by logging into your account and changing the information, and you may also delete certain information by closing your account. However, please note that in certain circumstances, we may not, or may not be able to, remove or change certain information, even in the event an account is closed.

Terms and Conditions

In order to purchase from salemnaturalmangoes.com website, you as a User have accepted the following terms and conditions given below upon signing up or continuing as Guest user. We reserves the right to add, delete, alter or modify these terms and conditions at any time. You as a user are therefore advised to read carefully these terms and conditions every time you use the website www.salemnaturalmangoes.com. operated by farmers and selling farm produce, primarily fruits, which you are aware, are perishable products. You understand that these food items cannot be stored beyond a certain time limit. Hence any return is bound to kill the quality of the product. Hence, as a policy, we do not accept returns, for all products.

Cancellation Policy

You are aware that once you place an order, our farmer members harvest the fruits, convert the raw food items to end products to process your orders. You are aware that fruits once harvested, food items once processed cannot be put back on to the trees or to raw stage. Hence, as a policy, orders once placed and paid for will not be cancelled. We may, at our sole discretion, consider postponement of your order, provided we get your update soon enough and operationally we are in a position to do so.

Replacement Policy For Bad Mangoes

We, as a farmer body, are committed to give you the best fruits and complete returns for your every rupee. We hope you understand that these are naturally grown fruits and no one can fathom nature. Our mangoes are delicate fruits and they may likely get impacted by unruly weather. Hence, at time mangoes may go bad from inside or outside. It will be unfortunate if you receive such mangoes, but you need to understand that we will remain committed to you. Please be assured that we do not pack bad mangoes while we are shipping to you.

We Will Offer You Replacement In Two Cases

Damaged Fruits: Though in rare cases, but at times, the courier travel may damage the fruits by the time they reach you. In such a case, the box used to send the fruits to you will be damaged too. If you encounter such a box, we will offer you replacement for such bad or rotten fruits, provided you inform us via email or support ticket within 6 hours of receiving such consignments, and send us pictures of the damaged fruits and box within 12 hours of receiving such consignments. Bad or Rotten Fruits: Though in rare cases, but at times, fruits that look perfectly good from outside, may be bad or rotten from inside. You understand that this is nature and not a man made product and we cannot, in spite of all efforts, say for sure what is inside the fruit.To simplify this further, this means that when you encounter such fruits, which could be two or three days after receiving the parcel from courier, inform us within the time limit. To make this even clearer, assume that you got the parcel three days ago and the mangoes were not yet ripe, today they ripen, and you cut them, and you find them bad, inform us with pictures within the time limit. If the whole consignment turns out bad, we replace it. For handful mangoes, we will send you discount codes of the value of the bad mangoes, which you can use on your next order.

Refunds Policy

In the event we are not able to provide you a replacement, for reasons including but not limited to season ending, not enough production, lack of service of courier, etc, we will issue you refunds for the amount you have paid us. Wherever possible, the refund will be given to the same payment source where the payment was made from. If that is not possible, refund will be issued to a bank account, the details of which will be asked from the email id which was used to place the order. The refunds will be remitted to your accounts after the end of the mango season, in between 01 to 30June, of every year!

Liability

We are not liable for any damages or loss caused by transit, loading, unloading, mishandled, or any loss arising due to the causes beyond its control such as Floods, Accidents, Fire,Theft,War etc.

Sizes

We ensure to pack the right size of fruits as mentioned in product description. As you know fruits are naturally grown and we don't have any control on it, there might be cases where we have to make adjustments to achieve right weight. There can be a deviation of plus or minus 10% from the mentioned size and if it exceeds the limit you can very well report to us via helpdesk and necessary action will be taken on it. All our mangoes gradation is based on the weight of raw fruit when harvested and packed.

Medical Advice

All the information provided on this website is for informational purposes only and should not be construed as medical advice or instruction. It is not intended to diagnose or treat any medical condition. For specific medical advice, diagnosis, or treatment, consult your doctor. We take every care to make sure the product information displayed on our website is correct. However, product batches may vary. This may affect nutrition, so please do not rely solely on the information presented here.

Variable Weight Policy

Please note that the item(s) in this product may vary slightly in size and weight. Hence, the actual weight of the product delivered can have a small variance. You will be billed based on the actual weight during order processing. Any weight issue can be taken before pack is opened.

Exceptions

You are aware that the food items that we send to you are sent by third party courier companies and they are the best in their work,ST COURIER & DELHIVERY for instance, which we use. You are aware that when we dispatch the products to you, they go out of our control. You understand that they should reach you as soon as possible for them to remain their best. We send you a "shipped" update to as soon as they are taken over by the courier company and it is your responsibility to ensure that you or someone will be there at the given address to receive the box. This replacement and refunds will not hold good in the case that they have reached your city, but the delivery to you is delayed because you were unavailable, did not answer the call, or requested a later date for delivery or given wrong pincode, address. You understand that food items are perishables and delaying delivery is likely to hasten their perishability. Hence, we will not be liable to give any replacement or refund in such a case when the status check with the courier company shows that later delivery was requested.